Privacy Policy
CareerAlo respects your privacy and is committed to
protecting the personal information you share with us. This Privacy Policy
explains how CareerAlo collects, uses, stores, protects and shares personal
information when you visit our website, create an account, enrol in a course,
purchase a training programme, communicate with us or otherwise use our
services.
This Privacy Policy applies to the website located at https://careeralo.com and to the online
and offline learning services offered through CareerAlo. By accessing or using
our website and services, you acknowledge that you have read and understood
this Privacy Policy.
1. About CareerAlo
CareerAlo is a professional learning and career-development
platform that provides online and offline courses, training programmes,
educational resources and related services for students, job seekers and
working professionals.
For the purposes of this Privacy Policy, “CareerAlo,” “we,”
“us” and “our” refer to the owner and operator of careeralo.com.
Our contact details are:
Website: https://careeralo.com
Email: admin@careeralo.com
Phone: 01913629695
2. Information We Collect
We collect personal information when it is necessary to
provide our courses and services, process transactions, communicate with users,
improve our platform and maintain the security of our website.
The type of information we collect depends on how you
interact with CareerAlo.
Information You Provide to Us
When you register for an account, enrol in a course, make a
purchase, complete a contact form or communicate with us, you may provide
information such as your name, email address, phone number, username, password,
billing address, professional information and profile photograph.
You may also provide information when submitting
assignments, completing quizzes, posting comments, writing reviews, asking
questions, requesting support or applying for a certificate.
When you purchase a course or other service, we may collect
details about the course purchased, order number, payment method, transaction
reference, payment status, invoice information and refund history.
You are responsible for ensuring that the information you
provide is accurate and up to date.
Learning and Course Information
When you participate in a CareerAlo course, we may collect
and store information about your learning activities. This may include the
courses in which you are enrolled, lesson progress, completion status, quiz
scores, assignment submissions, instructor feedback, course reviews and
certificate records.
We use this information to provide course access, monitor
learner progress, assess course completion, issue certificates, respond to
learner questions and improve the quality of our training programmes.
Information Collected Automatically
When you visit CareerAlo, certain technical information may
be collected automatically by our website, hosting service, security tools,
analytics services or installed plugins.
This information may include your IP address, browser type,
operating system, device type, approximate location, pages visited, referring
website, login time, session duration and interactions with our website.
We use this information to operate the website, maintain
security, prevent fraud and spam, understand how visitors use our platform and
improve website performance.
3. How We Use Your Information
CareerAlo uses personal information only for legitimate
educational, operational, administrative, security and legal purposes.
We may use your information to create and manage your
account, process your course enrolment, confirm payments, provide access to
course materials, track your learning progress and issue certificates.
We may also use your information to respond to enquiries,
provide technical support, resolve complaints, process refunds, send order
confirmations and communicate important information about your account or
enrolled courses.
Information about website usage may be used to understand
learner needs, improve course content, develop new programmes, identify
technical problems and improve the overall user experience.
Where permitted, we may use your contact information to send
you course announcements, educational resources, promotional offers, event
information or newsletters. You may unsubscribe from promotional communications
at any time.
We may also process personal information where required to
comply with applicable laws, maintain financial and accounting records, prevent
misuse of our website, protect users and enforce our terms and policies.
4. Account Registration and Security
Certain features of CareerAlo require users to create an
account. During registration, you may be asked to provide your name, email
address, phone number, username and password.
You are responsible for maintaining the confidentiality of
your account credentials. You should use a strong password and avoid sharing
your login information with anyone else.
If you believe that your account has been accessed without
your permission, you should contact CareerAlo immediately at admin@careeralo.com.
CareerAlo reserves the right to suspend or restrict accounts
that appear to be involved in fraud, unauthorised sharing, misuse, unlawful
activity or violation of our terms.
5. Course Enrolment, Progress and Certification
When you enrol in a course, CareerAlo may record your
enrolment date, payment status, course activity, lesson progress, quiz results,
assignment records and completion status.
This information allows us to provide the course, evaluate
whether course requirements have been completed and issue certificates where
applicable.
CareerAlo may retain course-completion and certificate
records for verification purposes. A certificate-verification page may display
limited information such as the learner’s name, course title, certificate
number and completion date.
We will seek to limit publicly displayed certificate
information to what is reasonably necessary to confirm authenticity.
6. Orders, Billing and Payments
CareerAlo may use WooCommerce or a similar e-commerce system
to process course purchases and related transactions.
When you place an order, we may collect your name, email
address, phone number, billing information, selected course, order number,
transaction reference and payment status.
Payments may be made through bKash, bank transfer, card
payment, mobile financial services or other payment methods available on our
website.
Payment providers may collect information directly from you
in order to process the transaction. Their handling of your information is
governed by their own privacy policies and terms.
CareerAlo does not ask users to provide mobile banking PINs,
banking passwords, card PINs or one-time passwords through ordinary email,
telephone calls, contact forms or messages.
We may retain payment and transaction records for
accounting, tax, audit, fraud-prevention, refund and legal purposes.
7. Comments, Reviews and Public Content
When visitors leave comments or learners post course
reviews, CareerAlo may collect the information entered into the relevant form,
together with the visitor’s IP address and browser user-agent details.
This information may be used for moderation, security and
spam detection.
Comments and reviews may be visible to other visitors after
they are approved. Therefore, users should not include confidential, sensitive
or unnecessary personal information in public comments or reviews.
An anonymised string created from your email address may be
provided to the Gravatar service to determine whether you use that service. If
your comment is approved, your Gravatar profile image may be visible to the
public beside the comment.
8. Media and File Uploads
CareerAlo may allow learners or instructors to upload
images, documents, assignments or other files.
When uploading an image, you should avoid including embedded
location information, such as EXIF GPS data. Other visitors may be able to
download an image and extract any location data stored in the file.
You should not upload confidential, unlawful or unnecessary
personal information. CareerAlo may remove files that violate our terms,
present a security risk or infringe the rights of others.
9. Cookies and Similar Technologies
CareerAlo uses cookies and similar technologies to operate
the website, maintain user sessions, remember preferences, process shopping
carts, provide course access, measure website performance and support security
functions.
Cookies are small files stored on your device when you visit
a website.
When you leave a comment, you may choose to save your name,
email address and website in cookies. This is for your convenience so that you
do not need to enter the same information again when leaving another comment.
These cookies may remain for up to one year.
When you visit the login page, the website may set a
temporary cookie to determine whether your browser accepts cookies. This cookie
does not normally contain directly identifying personal information and is
removed when you close your browser.
When you log in, the website may set cookies to save your
login details and screen preferences. Login cookies may remain for
approximately two days. If you select “Remember Me,” your login may continue
for approximately two weeks. Logging out will remove the relevant login
cookies.
WooCommerce, Tutor LMS and other website plugins may also
use cookies to remember shopping-cart contents, course sessions, enrolment
information and account activity.
You can block or delete cookies through your browser
settings. However, disabling essential cookies may prevent certain parts of
CareerAlo from functioning correctly.
10. Analytics and Website Improvement
CareerAlo may use analytics tools to understand how users
interact with the website.
These tools may collect information such as pages visited,
time spent on the website, device type, browser information, general location
and traffic source.
We use analytics information to evaluate website
performance, identify popular courses, improve navigation, correct technical
problems and understand how our services are being used.
Depending on the tools installed on CareerAlo, analytics or
advertising services may include Google Analytics, Google Search Console, Meta
Pixel, Google Ads, Microsoft Clarity or similar services.
These third-party services may use cookies or similar
technologies and may process information according to their own privacy
policies.
CareerAlo should remove the name of any analytics or
advertising service from this policy if that service is not actually used on
the website.
11. Embedded Content from Other Websites
CareerAlo pages may include embedded content such as YouTube
videos, images, maps, articles, social-media posts, forms or other external
content.
Embedded content from another website generally behaves in
the same way as if you had visited that website directly.
The third-party website may collect information about you,
place cookies on your device, use additional tracking technologies and monitor
your interaction with the embedded content.
CareerAlo does not control the privacy practices of
independent third-party websites. You should review their privacy policies
before providing information or interacting with their services.
12. Communication and Marketing
CareerAlo may send transactional communications relating to
your account, enrolment, order, payment, course access, certificate, security
or support request.
These communications are necessary for the delivery and
administration of our services.
With your consent, or where otherwise permitted, CareerAlo
may also send promotional emails, SMS messages, WhatsApp messages, course
announcements, training schedules, newsletters or special offers.
You may withdraw your consent to marketing communications by
clicking the unsubscribe link in an email, replying with an opt-out request
where available or contacting us at [insert email address].
Unsubscribing from marketing messages will not prevent you
from receiving essential communications about your account, purchases or
enrolled courses.
13. How We Share Personal Information
CareerAlo does not sell or rent users’ personal information.
However, we may share limited personal information with
service providers that help us operate the website and deliver our courses.
These providers may include website-hosting companies,
domain providers, payment processors, learning-management-system providers,
WooCommerce services, email-delivery providers, SMS providers, cloud-storage
services, analytics companies, security providers, spam-detection services and
technical-support providers.
CareerAlo instructors and authorised staff may access
learner information where necessary to manage courses, evaluate assignments,
respond to questions, issue certificates or provide support.
We may also disclose information to accountants, auditors,
legal advisers, regulators, law-enforcement authorities or government agencies
where disclosure is required by law or reasonably necessary to protect our
rights, users or services.
If CareerAlo is transferred, merged, reorganised or sold,
personal information may be transferred as part of that transaction, subject to
applicable legal requirements.
14. International Processing of Information
Some of CareerAlo’s hosting providers, software providers,
payment services, analytics tools or communication platforms may process or
store information outside Bangladesh.
As a result, personal information may be transferred to or
accessed from countries with privacy laws that differ from those of Bangladesh.
Where international processing occurs, CareerAlo will seek
to use reputable providers and reasonable safeguards appropriate to the nature
of the information and the services being provided.
15. How Long We Retain Information
CareerAlo retains personal information only for as long as
reasonably necessary to provide services, maintain educational records, verify
certificates, resolve disputes, comply with legal requirements and support
legitimate business operations.
Account information may be kept while an account remains
active and for a reasonable period after it is closed.
Course progress, completion and certificate information may
be retained for a longer period where it is necessary to maintain training
records or verify certificates.
Order, payment and invoice records may be retained for the
period required for accounting, taxation, audit, fraud-prevention and legal
compliance.
Comments and their related metadata may be retained
indefinitely so that follow-up comments can be recognised and approved
automatically.
Support requests and correspondence may be retained for as
long as necessary to resolve the matter and maintain an appropriate record of
the communication.
When personal information is no longer required, we may
delete it, anonymise it or retain it in a restricted archive where continued
storage is legally necessary.
Backup copies may remain for a limited period until they are
deleted through the normal backup-rotation process.
16. Data Security
CareerAlo takes reasonable technical, administrative and
organisational measures to protect personal information against unauthorised
access, accidental loss, misuse, alteration or disclosure.
These measures may include SSL encryption, secure hosting,
restricted administrator access, strong account controls, software updates,
security monitoring, malware protection, spam prevention and regular backups.
Access to personal information is limited to authorised
persons who require the information to perform their duties.
However, no website, electronic communication or
data-storage system can be guaranteed to be completely secure. Users are also
responsible for protecting their passwords, devices and account information.
17. Your Privacy Rights
Subject to applicable law, you may have the right to request
information about the personal data CareerAlo holds about you.
You may request access to your personal information, ask us
to correct inaccurate information or request deletion of information that is no
longer required.
You may also request a copy of certain information you have
provided to us and withdraw consent where our processing is based on consent.
Some requests may be limited where CareerAlo is required to
retain information for legal, accounting, security, certificate-verification,
contractual or administrative purposes.
For example, we may not be able to delete order records that
must be retained for financial reporting, or certificate records required to
verify that a learner completed a course.
To submit a privacy request, contact us at admin@careeralo.com
and use the subject line “Privacy Request.”
We may ask for additional information to verify your
identity before responding to a request.
18. Password Reset Information
If you request a password reset, your IP address may be
included in the password-reset email or processed as part of the security
procedure.
This information is used to help protect your account and
identify suspicious reset attempts.
19. Automated Spam and Security Detection
CareerAlo may use automated systems to identify spam, fraud,
malicious activity and unauthorised login attempts.
These systems may process information such as IP addresses,
browser details, form submissions, comments, login activity and device
information.
Visitor comments may also be checked through an automated
spam-detection service before being approved.
20. Children’s Privacy
CareerAlo is primarily designed for adult learners, job
seekers and working professionals.
A person who is not legally able to provide independent
consent should use CareerAlo only with the knowledge and supervision of a
parent or legal guardian.
CareerAlo does not knowingly collect personal information
from children in a way that is prohibited by law.
If a parent or guardian believes that a child has provided
personal information without appropriate permission, they should contact us at admin@careeralo.com.
We will review the request and take appropriate action where necessary.
21. Instructor Information
Where instructors create profiles or provide courses through
CareerAlo, we may collect professional and personal information such as name,
biography, photograph, qualifications, experience, contact details, course
content and payment information.
Certain instructor information may be publicly displayed on
instructor profiles and course pages to help learners understand the
instructor’s qualifications and experience.
Payment, identity or financial information relating to
instructors will not normally be publicly displayed.
22. Third-Party Links
CareerAlo may contain links to third-party websites,
applications or services.
CareerAlo is not responsible for the privacy practices,
security, content or availability of those third-party services.
When you leave CareerAlo and visit another website, the
collection and use of your information will be governed by that third party’s
privacy policy.
23. Changes to This Privacy Policy
CareerAlo may update this Privacy Policy from time to time
to reflect changes in our courses, services, website features, payment methods,
plugins, legal obligations or privacy practices.
When the policy is updated, the revised version will be
published on this page and the “Last Updated” date will be changed.
Where a change is significant, CareerAlo may also provide
notice through the website, learner dashboard or registered email address.
We encourage users to review this Privacy Policy
periodically.
24. Contact Us
If you have questions, concerns, complaints or requests
relating to this Privacy Policy or the way CareerAlo handles personal
information, please contact us using the following details:
CareerAlo
Website: https://careeralo.com
Email: admin@careeralo.com
Phone: 01913629695
Address: Badda, Gulshan, Dhaka
Please provide enough information for us to understand and
respond to your request.